Family Hospital built the FamilyHospital Workspace app as a Free app. This SERVICE is provided by Family Hospital at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at FamilyHospital Workspace unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Data Deletion
Due to legal and regulatory obligations governing medical records in Vietnam (including the Law on Medical Examination and Treatment No. 15/2023/QH15 and related Ministry of Health regulations), Family Hospital is required to retain patient medical records for a mandatory minimum retention period (generally at least 10 years for outpatient/inpatient records, with longer periods for certain record types such as 15 years for accident-related records and 20 years for deceased patients or psychiatric records). As a result, we are unable to delete patient medical record data upon request, even if requested by the patient, during the legally mandated retention period. This is necessary to comply with applicable healthcare recordkeeping laws. For non-medical account data (such as login credentials or app usage preferences) that is not subject to these retention requirements, users may request deletion by contacting us at [email protected]. We will review and process such requests in accordance with applicable law.